PRIVACY POLICY 

At Nivira Wellness, your privacy and data security are of the utmost importance to us. This Privacy Policy explains how we collect, store, use, and disclose your personal information when you visit our Wix-based e-commerce website, place orders, or use our services. By using our website or providing information, you agree to this Policy.

We may update this Policy from time to time. Changes will be posted here, and the revised Policy will take effect upon posting.

 

1. Information We Collect

We may collect personal information when you:

• Visit our website (Hosted on the WIX platform)

• Place an order or purchase products/services

• Subscribe to newsletters or communications

• Contact our support team

• Participate in quizzes, promotions, or surveys

• Interact via social media or website forms

The types of information we may collect include:

• Name, email, phone number

• Billing and shipping address

• Payment information (processed securely via Rezorpay Payment Gateway)

• Order history and transaction details

• IP address, device, and browser information

Providing this information is optional, but not providing it may prevent us from fulfilling your order or offering certain services.

 

2. How We Use Your Information

We use your information to:

• Process and fulfill orders on our Wix e-commerce platform, including invoices and shipping

• Provide customer support and order updates

• Improve our website, products, and services

• Send promotional communications (if you opt in)

• Conduct analytics to improve website performance

• Prevent fraud and unauthorized transactions

 

3. Sharing Your Information

We may share your information with:

• Rezorpay Payment Gateway for secure payment processing

• Shipping and logistics partners for order delivery

• Third-party service providers for website analytics, marketing, and customer support

• Legal authorities, if required by law

We do not sell, trade, or lease your personal information to third parties.

 

4. Cookies & Tracking

Our Wix website uses cookies and tracking tools to:

• Ensure website functionality

• Enhance user experience

• Track analytics and website performance

You can manage or disable cookies via your browser settings. Disabling cookies may limit some website features.

 

5. Data Security

• We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

• While we strive to ensure data security, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

• Our website may contain links to third-party sites. We are not responsible for the privacy practices of external sites and recommend that you review their policies before providing any personal information.

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6. Your Rights Under Indian Law

Under the Information Technology Act 2000 and related regulations, you have the right to:

• Access personal information held by us

• Request correction or deletion of your data

• Opt-out of marketing communications

To exercise these rights, contact us at care@nivirawellness.com.

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7. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill orders and services

• Comply with legal obligations

• Improve our Wix e-commerce website and products

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8. Children’s Privacy

• Our website is not intended for children under 13 years old. We do not knowingly collect personal information from children.

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9. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill orders and services

• Comply with legal obligations

• Improve our Wix e-commerce website and products

 

8. Shipping and Orders

We deliver to valid residential or commercial addresses in India. PO boxes are not accepted.

All orders are processed via Rezorpay Payment Gateway, and refunds (if applicable) are typically completed within 5–10 business days.

 

9. Contact Us

For any privacy-related questions or concerns, contact:

Email: care@nivirawellness.com
Business Name: Nivira Wellness